Category: sales

August 11, 2023 / 1 Comment

The Spot X Used to Mark

I don’t like to talk about non-writing related things here on the ranty writing blog. In the sense of I like talking about writing (the art) as opposed to writing (the career). It’s why I rarely talk about publishing, marketing, agents, publicity, any of those after-issues. I’m a big believer that there’s not much point in me worrying about any of the career stuff until I’ve actually done the art stuff. Like I talked about a few weeks back, if you’re here, you’re 100% interested in the art, but not necessarily in the career.

But these are interesting times, and as I find myself navigating a path through them, I figured I might as well drop a bird crumb or three. Or beat the whole loaf into crumbs and just dump it out here. We’ll see which one turns out to be the better approach…

In case you missed it, the human embodiment of the Dunning-Krueger Effect spent an ungodly amount of money to buy a company he had absolutely no idea how to run. What followed next was kind of like a car crash I was once in. Another car slammed us into the side of the freeway, our car kind of bounced off the concrete wall, but momentum and a jammed steering wheel guided us back into side of the freeway again, where we bounced off again, slammed into the wall again, and continued doing this for maybe a full minute/ three or four impacts before the car finally came to rest a few hundred yards down the freeway. And no, the other driver never stopped, just shot off down the 405, looking for another car crash to cause.

So that’s what Twitter’s been like for the past couple of months.

Really, even before the Muskrat, things weren’t looking great. In general, the social media landscape’s been looking more and more like some bombed out no-man’s land during World War One. Algorithms have made sites less and less usable, while a complete lack of algorithms have made other sites less appealing. At this point, the only thing social media shows you is ads and the only thing you can easily find is outrage.

Where does this leave us all now?

Not in a great place.

I’m hardly the first to say it, but I think the age of social media may be over. It’s crumbling fast, at the very least. Yeah, there are a few places that have tried to step up and fill the gap, but none of them are moving at a good speed, either in growth or management. Bluesky’s probably my favorite right now, but it’s still got huge issues. Plus, if they shift to the federated idea, I think that pretty much kills them right there.

Yeah, federation’s just weird. It feels like a buzzword too many techbros are leaping at, even though it pretty much boils down to “social media, but with less reach.” It also feels a lot like “look, we invented subreddits!”

Anyway…

Hopefully it’s clear this really sucks for artists of all types. For a while now publishers (of all types) have kind of been leaning on artists to get their own message out. After all, through social media we can reach everyone pretty much everywhere, right? So… reach! New book coming out, book signing this weekend, anthology story in November, con appearance next month!

BUT… we all hate it when artists just say “buy my stuff” again and again. And most artists hate doing it. That’s why we’re usually just trying to… well, be ourselves. Show you other stuff we’re interested in. Movies, cooking, photography, LEGO, exercise, toys, pets, whatever. I think most people appreciate that honesty, even if it’s not something they might not be interested in themselves.

(like, for example. two writers I know from the fleshworld talk a lot on social media about Magic the Gathering, a game I know absolutely nothing about past “you play it with cards.” But I love their passion for it. It doesn’t matter that I’ve got no clue about it– I can enjoy their love of it)

Worth noting—I’ve never heard of an author not getting a deal because of a small social media following. I don’t think any publisher’s ever said “Wow, it’s the most amazing thing I’ve read this year and we think we can easily move 100K copies BUT you’ve only got 200 followers on Twitter. So sorry. Please try again later.”

I have, however, heard more than a few stories where blame for a book’s failure is quiiiiiiietly shifted to the author. They should’ve promoted more. They should’ve talked about it more. Clearly their fault. Nothing we could’ve done that would’ve changed things.

And the key thing here is it’s been shown time and time and time again that big social media numbers really don’t, in any way, translate to sales. There are famous examples of people with millions of followers who can’t even sell 500 copies of a book. I mentioned a while back how Nathan-freakin’-Fillion tweeted how much he liked the first two Ex-Heroes books and it barely bumped the needle on sales.

So all of this should be inconsequential! Social media collapsing really shouldn’t be the giant source of stress that it is for so many creative folks. But we keep doing it because… everyone expects us to. And we all have this nagging worry that if we don’t do it maybe sales will go down. Maybe my feeble attempts at keeping your attention really are where a third of my sales come from. Which would be sad on numerous levels. For all of us.

Plus… I made a joke about this a while back and Chuck Wendig actually just did a whole post about it over on his site. Most artists are exhausted by all of this. This whole collapse and trying to find a new place and… all of it. Seriously. I mean, we need to use social media—to some extent—as a business tool. So imagine having to move your whole office to another building. The office you’d spent years getting settled into and arranging, where everyone knew where you were and all your clients and associates knew right where to find you. But now you have to move.

So you pack everything up, move it all, get everything unboxed, start moving it all around, figuring where everything’s going to go, you give everyone your new phone number and new address and WHOA hang on, turns out this place has a ton of security issues. Sooooo pack it all up again, move again, get it all unboxed again, give everyone your new-new phone number and address and HOLY CRAP this new place is also owned by a narcissistic billionaire? Okay… pack it all up again, find another place, set it all up again…

And of course, every time you do this you lose something. A few photos. A little memory. There’s one or two people you forget to tell you’re moving. Five or six people who just can’t find that new address. Another five or six who refuse to drive to that part of town.

Again, that’s what the past few months have been like for most artists. Exhausting.

Which leads us to… what can we do?

Well, first off, a lot of it’s going to depend on you and what you can tolerate. What you want to be part of. What you want to support.

Past that…

I think, personally, if you like an author, an artist, a franchise, a toyline, whatever… you should probably bookmark their site now. Not their Twitter page or Instagram account—their site. Every writer and artist I know is trying to let everyone know where they’re going, but there are so many barriers in the way. We’re all scattering and some people are going to get lost. So ignore all the random platforms and just go straight to their little corner of the web. I guarantee you they’ve got something out there, even if it’s just 83% placeholder. So bookmark it, try to check it now and then. Like in the olden times, when the internet was just stone tablets that we threw at each other.

If said artist tells you they’re going somewhere… try to follow them. I screenshotted so many Bluesky addresses before I got an invite. All those folks saying “find me over here.” And when I finally got a code… I found as many of them as I could. Newsletters? Probably not a bad idea to sign up for those, too, if that’s your thing. Do you need a Bluesky invite? Seriously, I’ll just drop codes here if it helps people get away from Twitter. Because none of us can depend on it anymore. For anything.

I don’t know. This is feeling rambly. I have so many thoughts, and I’m also worried nobody’s ever going to read them. Because social media’s collapsed and I have no way to tell you I’ve put up a new post here on the ranty writing blog.

I guess we’ll all just have to see what happens.

Next time, I think I’d like to talk about how little time it took Usain Bolt to win an Olympic gold medal. Unless you’d like to talk about something else? Feel free to leave any thoughts, suggestions, or comments down below

And until then… go write.

Ex-Heroesmarketingpublishingsalessocial media
April 4, 2017 / 2 Comments

Con-etiquette , Part II

            Did anyone notice the clever title…?
            So, this time last week I talked about some of the ways I can be a better con-goer, based off my own meager experience.  This time I’d like to blather on  about a couple ways I can be a better vendor. Which, admittedly, is pretty much the hardest way to attend a convention (said as someone who’s stood on both sides of the folding table).
            Being a vendor—any kind of vendor—means I’m starting Hypotheticon already in the red.  Paying for a table, paying for whatever I’m selling (books, for most of us, yes?), sometimes paying for internet, electricity, travel, housing.  There’s only two or three cons I do as a vendor, but I can say off the top of my head I probably start opening day a grand in the hole.  Not a great place to be.
            Here’s a couple easy things I can do to get out of that hole…
1) Be happy to be there—I can’t tell you how many times I’ve seen vendors lurking behind their own tables.  I was at one con and the guy across the aisle from me actually just sat behind his table scowling. He barely talked to people–just sat there looking like he’d lost a bet and was stuck minding the store while his partner was off hooking up with the Australian women’s volleyball team.
            Not a lot of people stopped to talk with him, as memory serves.
            I try to make a point of always standing behind my table. At the very least, I kneel on a chair.  I try to smile and be upbeat.  If I look upset, why would anyone stop to talk with me?  If I don’t look at least mildly excited to be here at Hypotheticon, isn’t it natural to assume whatever I’m selling is boring?
            Think of any surly, grumpy cashier you’ve ever had to deal with.  Did you want to deal with them?  Did they make you want to spend more time in their store?
            Don’t be the grumpy person.
2) Be polite to the customers—This kinda feeds into the last point. First off, I need to respect the fact that people at the con just might not have money to spend. Or maybe they’re not ready to spend it now (I’ve only been here for an hour, I’m still looking around, STOP PRESSURING ME!).  Remember, nobody likes the hard sell, on the internet or in real life.
            Second, I need to respect the fact that some people just might not like what I’m selling.  Nothing wrong with that. My mom doesn’t like all the stuff I write. Neither of my grandmothers was too fond of my chosen genres, either. That’s just the way things work.
            Also, I shouldn’t shout at people. Sure, I can try to call them over, maybe even have a quick long-distance sales pitch.  I’ve been known to call out “excuse me, sir, are you a fan of hypotheticals by chance?” to people walking past my booth at Hypotheticon.  But I don’t want to be hollering at every passer-by like a carnival barker.  I think we’ve all been in a mall or store where someone randomly shouts “HI, TRY OUR CHICKEN FINGERS!” or maybe “WELCOME TO TOYS R US!”
            Seriously, how often do we cringe from that?  It pretty much guarantees that’s not the store we’ll be walking into next, right?
            Look at it this way—would you, personally, stand at a booth when the vendor kept shouting at other people? Are you more likely to walk over to a booth where there are other people already standing there?
            Okay, now think of how those two points work together…
            Also, one last point that struck me at SDCC last year. Cons are getting tough for vendors because 95% of what vendors are offering is available online.  I remember being thrilled about ten years back when I found an old Maskatron (one of my very first sci-fi toys), something I hadn’t seen in years.  But I just now searched eBay and found dozens of Maskatrons available for sale, in and out of the box–one of them selling for less then I paid ten years ago.  There are countless online shops selling old toys, geeky t-shirts, art prints, rare comics, and more.  The “once-a-year-geek-yard-sale” aspect of cons is over.  So the big thing I’ve got going for me as a vendor is in-person interaction.
            Which leads nicely into…

3) Be honest—Okay, who’s encountered the vendor…  no, let’s put it this way.  Who’s encountered the random person on the con floor who says “Would you like a free stress test?” or maybe “Would you like a free portrait?”… only to find out that free leads to “please buy my art or books” or maybe even “for the love of–oh, please don’t walk away I need this sale”…?
            As I mentioned above, we all have our own gimmicks and tricks and methods for bringing people to our booth and pitching our stories.  But they need to be honest. I can’t tell someone I’ve got the cure for cancer and then say “it’s a book about alien zombies in space” once they’re standing in front of me.
            I can’t lie if I’m trying to sell my books. Not about awards or blurbs or genre or why I called you over or anything.  The minute we think someone’s being dishonest with us, we walk away. And someone fighting to keep us there just makes us want to run more.  Oddly enough, being pushy tends to push people away…
            So don’t lie, and don’t be pushy about it.
4) Be polite to other vendors
            So… let’s be honest. Cons are kind of scary because—to an extent—they can be seen as a zero sum game.  If you’re spending money at his booth, it’s money you don’t have to spend at my booth.  Her gain is my loss, and vice versa.
            Thing is, though… if I look at it this way, I’m just going to come across as a dick. 
            A friend of mine was at a con once where the guy in the next booth kept interrupting her while she was making her spiel, trying to lure the folks she was speaking with over to his booth.   I was at one con where a publisher was undercutting some of their authors who were also there.  At another con, some vendors were shooting random people with Nerf guns… including other vendors trying to talk to customers.
            Personally, I try to be nice to everyone at cons.  Other writers aren’t my competition.  Never forget that.  This isn’t a scheme or a marketing strategy—it’s just the truth. Plus, most of them are just fun, fantastic people, so the whole experience will be better if I’m working with them rather than against them.
            And you know what?  I’d guess at least a third of the people who stop by my table when I’m a vendor come by because anothervendor recommended me.  For a while, Craig diLouie and I would get paired up at cons by our publisher and we loved it. We could (and often did) pitch each other’s books to whoever stopped by our table.  I did the same thing with Peter Stinson at SDCC one year. And Katie Cord from Evil Girlfriend Media.  And Tim Long.  And Ellie Knapp.  And Jonathan Moon.  And Jessica Meigs. All of these folks are great writers, and I wasn’t going to twist someone’s arm to make them buy my books when it was clear one of these other authors was a better fit for their tastes.
            It will never, ever hurt me to help out another vendor.  Especially if they’re another author selling their own books. And the truth is, as I mentioned above, it’s tough to just break even at cons as a vendor.  Really tough. It’s better to just look at the whole thing as a publicity event rather than a sales event.
            Plus, it’s always great to have someone who’ll cover my booth if I have to run for the bathroom.  Or for food.  And nobody’s going to do that if I’m a jerk.
            And there you have it. Four really simple ways I can be a better vendor.  And probably make my way out of that hole I was talking about at the start of this.
            One week from now, how to be a better con guest.
            A few days from now… I can’t even describe what we’ll be talking about.
            Until then… go write.
conventionsdiLouieHypotheticonKnappLongMeigsMoonsalesvendor

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